Help & FAQs
When will my order arrive?
Most orders will arrive within 3-7 days from your initial order date. Some of the orders will have tracking number available for you to track online.If your order does not arrive within 30 days, there may be a problem due to inventory backorder or a problem with the mailing address.Who will deliver my package?
Orders will be delivered via the most efficient shipping method available which may include Royal Mail, City Link, Fedex or other package carriers.Unfortunately, at this time we are unable to process all requests for a specific shipping method.International orders
Most orders will arrive within 10 -15 days from your initial order date. We allow 2-3 business days to process your order and an additional 8 - 12 business days for the carrier to deliver to your home. Depending on the country, you may be required to pay an additional duty in your country.Additional shipping charges may apply for international orders.Returns
How do I return a product?We believe in complete customer satisfaction. This is reflected in our 100%Customer Satisfaction Policy. If you are unhappy with your purchase for any reason, you may return it to us within 30 days for a full refund less shipping and handling. No returns will be accepted if post marked later than 30 days following the receipt of you shipment. The customer is responsible for all return shipping costs. Our warehouse cannot accept packages with postage due. Requests for replacements or refunds will be processed promptly upon receipt of your returned package.
Please allow up to 14 business days to process your return from receipt by our Returns Department Warehouse. Upon issuing a refund this information will be passed on to your credit card holder which can take up to 14 business days to apply your credit. To receive this refund , please return the product to the following address:
Fulfillment Processing:
Returns: c/o: Returns Dept, 51 Basford Road, Old Basford, Nottingham, NG6 0JG
Please include your packing slip when you return the merchandise so we can better locate your order in our system. Again, no returns will be accepted if post marked later than 30 days following the receipt of your shipment.
Where's my refund?
Please allow up to 14 business days to process your return from receipt by our Returns Department Warehouse. We'll notify you via e-mail of your refund once we've received and processed the returned item. Upon issuing a refund, this information will be passed on to your credit card holder which can take up to 14 business days to apply your credit.
Ordering
Payment MethodsWe accept Visa, MasterCard, Delta, Switch, Solo and Visa Electron
Is this site secure?
Yes, we guarantee that every transaction you make with us will be safe. Our shopping cart protects you while you shop with us and is Worldpay secure.
Do you accept international orders?
We do accept international orders. All international orders will be shipped out Fedex International.
I want to add to my order
Sorry, once an order is submitted we cannot edit the quantity. Please place another order.
I want to combine two orders
Sorry, orders cannot be combined at this time. All orders will be shipped individually.
Privacy Policy
We will add your address to our mailing list for news, updates and promotions when you place an order with us. We collect personal data primarily to provide you with efficient customer service and we may provide your details to other reputable companies for marketing purposes. If you would prefer us not to disclose your details please confirm when registering your account by not ticking the relevant box.Billing
Why is this sterling amount shown on my statement?The charge on your statement reflects the item price, a shipping and handling charge and an installment charge if you purchased an item with a payment option.
Why have I been charged when I haven't received my order yet?
We charge your credit card at the same time your order is shipped. You will receive your order within a few days. Most orders will arrive within 3 - 7 days from your initial order date. We allow 1-2 business days to process your order and an additional 3 - 5 business days for the carrier to deliver to your home..
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